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- BUSINESS, Page 46Phone Scam Central
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- Ringing up losses to the tune of $1.2 billion a year
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- The Port Authority Bus Terminal in midtown Manhattan is a
- busy place -- a little too busy, as far as AT&T is concerned. In
- recent years the terminal's seedy lobby has become a favorite
- gathering spot for "phone scammers," con artists who sell
- overseas calls at cut rates using other people's
- telephone-charge-card numbers. In 1990 some $11 million in
- fraudulent calls originated from the bus terminal's pay phones
- alone, according to a report in the New York Daily News -- more
- than $30,000 worth every day.
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- The same scam plays out at countless public phones, not
- just in New York City but in Los Angeles, Chicago, Miami and
- Washington as well. Someone picks up a credit-card number, often
- by looking over a legitimate user's shoulder or listening in on
- a charge call placed at a rotary phone. A working number can
- fetch $50 to $100 from a middleman, who then retails it to long
- lines of customers eager to pay $5 to $15 to call friends and
- relatives in, say, Colombia, Poland or the Philippines. A single
- number can quickly run up a tab in the tens of thousands of
- dollars, which is charged to the card's owner but is usually
- absorbed by the phone company. Total losses last year from these
- and other phone frauds, according to the Secret Service: $1.2
- billion.
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- Long-distance-service providers have gone to elaborate
- lengths to stem the hemorrhaging, but the problem is getting
- worse, not better. One of the fastest growing schemes involves
- gaining access to corporate voice-mail systems and private
- branch exchanges (PBXs) that allow employees to make
- long-distance calls from remote locations. A clever scammer can
- dial into a company's PBX, take control of an extension and use
- it to call anywhere in the world. The fraud doesn't show up
- until the company is billed, 30 to 60 days later.
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